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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"Excellent customer service"
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| By: Marlon Grand Prairie,TX |
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"I would like to thank the entire staff of Grapevine Kawasaki
My brother and I were on a mad hunt for a 2008 KX65 all day Wed. of last week. My 8 yr old step son Landon Johnson needed a bike to ride in the area qualifier (Loretta Lynne) at Cycle Ranch as his previous bike was not stock because of a suspension modification. We only had Wed. to get one because we were leaving for Floresville, TX the following morning and had to break in the new motor etc... We called around to every shop in DFW trying to get the service and the bike that was right for us. Nobody was able to provide the immediate assistance that we needed nor did they act like they gave a hoot about our situation. That was until we called Grapevine Kawasaki. Matt (our sales rep) answered the phone with enthusiasm and compassion for our situation. He made it happen along with the mechanic putting the bike together at the last minute not to mention the owner OK’ing the whole transaction. From the minute we walked in until we left with our new bike it was total enjoyment. Everybody from the other sales people, parts people, mechanics, and owner were just terrific. It is really nice to see that customer service is still important!
This all made such an impression on me and my brother that we will take our business exclusively to Grapevine Kawasaki from this day forward. My brother Russell Smith has bought 5 or 6 new motorcycle from a Yamaha dealership in the last 12 months and you guys made such an impression that he is selling his bikes in order to take his business to Grapevine Kawasaki. So all of that being said I hope you all give yourselves a big pat on the back as you all deserve it.
One more thing Landon took that Kawasaki down to Floresville, TX and qualified for the regional race in June at Freestone County MX park. He is also the points leader in a local series on a 2005 Suzuki RM 65 but will now be riding his Kawasaki in that series and hoisting the trophies over his KX65 with pride
I have attached a picture that is sure to fill you guys and Kawasaki with pride!
Thank You,
Craig Smith
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| By: Craig Providence Village, TX,TX |
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"Everything was smooth and I'm real happy!"
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| By: DAVID GRAPEVINE,TX |
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"Everything was fine and the tires were less than expected."
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| By: JAMES ARLINGTON,TX |
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"I was very satisfied with my service."
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| By: JOHN PLANO,TX |
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"Great Staff I am very pleased overall!"
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| By: M Flower Mound,TX |
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