Here's what some of our customers have to say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
"I've never had a better experience with a dealership than with Grapevine Kawasaki. Every time I take my motorcycle to get repairs/maintenence their service team always gets things done in a timely manner with emphasis on keeping me in the loop about what's going on. Tyler Horn and his team at Grapevine Kawasaki are amazing."
By: Logan Arlington,TX
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"The Service dept. was gracious to let me move my scheduled maintenance to an earlier date by two weeks time and they beat their eta on service time by half an hour, making my day a bit easier timewise. Thanks to a great owner and service manager for working hard to get me in an out with new tires, oil change and State Inspection, just in time for our 3rd Saturday ride."
By: Will Grand Prairie,TX
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"Bonnie and the whole crew at Grapevine Kawasaki are top notch. Thanks for everything y'all did for me. I love my machines!!"
By: Bill Coppell,TX
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"Steve in service really knows his stuff. The parts guys are great and I have NEVER had to take my bike back for a redo of service"
By: J Tyke Coppell,TX
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"Dennis and Bonnie were great. I purchased a 2003 Kaw Nomad and the entire experience was easy. My wife, who is a little afraid of bikes, was treated so well by Bonnie and their staff. By the time we left, my wife had her own helmet and boots and was looking forward to taking trips on our new bike. We were both made to feel as though we weren't just buying a great bike, we were becoming a part of a family. We're looking forward to our first group ride."
By: Ron Colleyville,TX
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"Outstanding service!!!! Steve, Bonnie, and the rest of the staff go above and beyond the call of duty!! From the very start, every experience has been wonderful and expectations have been exceeded! There is no doubt where I will go for service! "
By: Don Colleyville,TX
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By: R. Carl Ft. Worth,TX
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"My tires were way below list price anywhere else.Thats why I bought my helmet there too."
By: Anonymous Fort Worth,TX
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"All of my experiences with Grapevine Kaw have been great. Dennis and Bonnie are wonderful(Byou Bonnie breakfasts are super)! I have enjoyed getting to know them and the staff. They treat me special.
Tyke"
By: J Tyke Coppell,TX
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" I've always wanted a bike and finally while my husband was getting his, I made the decision to buy one myself. Bonnie, you were the biggest influence on me when it came to buying my bike, I knew after talking with you, that it really was cool for ladies to own their own and have a little fun too.
I bought a 2009 Vulcan 900 classic LT and after working with Nate on the first purchase it was a no brainer to go right back and talk to him about purchasing my bike. This has been the best decision of our lives, riding together as a couple has been so much fun, it allows us to not be Mom & Dad for a little while, and have a blast together. Bonnie has been wonderful, and after she came out with the Wed brunch for the ladies I was thrilled! Having the new selection for the ladies is exciting, and I'll keep comin back for more!
Every single person that works at Grapevine Kawasaki makes a person’s buying experience professional yet they give a personal touch at the same time, and I plan on buying all my future bikes from you guys! You make it obvious that you guys love what you do, and it radiates to your customers. Russell and I love all you guys, and tell everyone that you guys above any other place is the place to go! "
By: Angie Grand Prairie,TX
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"For the last 8 years I have wanted my OWN bike, September 2008 I walked in just looking around for ideas. 3 hours later I bought my OWN 2009 Vulcan 900 Classic. The best price, information, service, & and everything else. After looking at about 10 other dealerships in the Dalls/Ft. Worth area, Grapevine Kawasaki had everything I was looking for. Thanks to the whole crew, you are the best!!! GO NATE!!!!"
By: Ryan Justin,TX
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"I just bought a 2009 kawasaki ninja 250r from you.I want to say thanks to Larry,Bonnie,Nate,and the finance guy(sorry i forgot his name)and anybody else that helped me,including the guys at the parts counter(you know who you are).I would like to buy another sportbike in the future from you guys.Thank you ALL again and keep up the good work! -Wade Holt"
By: wade haltom city,TX
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By: Anonymous Grapevine,TX
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By: Anonymous ,XX
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"I have a 2007 Vulcan 900 Classic LT, which I purchased from Grapevine Kawasaki. This is my first bike and I bought it with the intention of taking a vacation to Colorado with friends. I was leaning towards the Nomad 1600 at first, because I just wasn't sure how the 900 would perform at higher altitude. The sales staff realized this was my first bike and felt the 900 would be a better choice at this time. They assured me it would perform just fine in the mountains. I just got back from that trip yesterday and the performance of the bike exceeded my expectations. It ran just as well at higher altitude (as high as 11,000 ft), as it does here in the DFW area. The exceleration and ability to maintain speed, on steep inclines, was awesome. I could not be happier with the bike, or Grapevine Kawasaki. I highly recommend both."
By: Jim Grapevine,TX
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"Lots of MC dealers are called Stealer Ships, Grapevine Kawasaki is NOT on of them! Everyone from the young lady at the front door to the techs in the shop are top shelf folks. Dennis and his wife Bonnie are just the best people to know and do business with. This is my first Kawasaki and every thing from buying it to riding it, could not be better. When you buy from this dealer you have made a good choice and made good friends."
By: Patrick NRH,TX
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"I have purchased one motorcylce and two ATV's from Grapevine Kawasaki and found the overall experience excellent on each occasion. Dennis and his staff are top notch; from Nate in Sales, Mike in Finance, Vern in Parts, and Stacy at Front Desk, the experience was enjoyable. I really enjoy the monthly rides too! First Class outfit all the way. "
By: Anonymous Grapevine,TX
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" I lived in Lewisville for 8 years and when I bought my first Kawasaki I just gave Grapevine Kawasaki a try.
I was well tended to,,, Dave and Vern in parts were awesome right from the start. They were always happy to answer any question I had, and never gave me a feeling of being pushed or hurried. They encouraged me to take my time, they never gave me the feeling that I was not worth their time and they never charged me extra to special order parts or gear for me. Most of all I always felt like they had been assisting me but I never left feeling like I had been "sold" or "up-sold". I found myself going to them for all my parts and gear.
Dean the service manager was excellent. I never felt like he was pushing services on me that I did not need. I never felt like the service I received was anything but great. When he told me the bike would be ready at a time/day, it was. Sometimes it was ready sooner. More than once when I had need of little things (oil changes, tire changes, chain lube/adjust, for example) he was able to get me in and taken care of even though he was facing a full schedule. As with the parts guys I never left felling like I had been a bother or taken too much of his time. He went out of his way to help me plan my service intervals & duties to help group them in ways to save me a bit of labor hours on the visit.
On the occasions I had to see and talk to Dennis, the owner, he to was always happy to say hello. He talked to me like I was an old friend from the first time I met him.
On the 3rd Saturday rides I was able to go on, I had a really great time. they go out far enough to have a really nice ride without making it an all day road trip. The rides don't cost anything to attend (you do pay for your own gas and lunch of course) and they even provide some breakfast munchies at the store before you leave.
I hated moving to Climax and having to be so far away. I liked going to Grapevine Kawasaki,,, I liked the friendly easy going atmosphere. I guess the best way to say it is that it really felt kind of home-ish.
The short of it is, if you are looking for a shop to try, a ride to get in on, and a group of people who will make you feel comfortable while you shop, look, or just hang out and say hello, those guys will keep you wanting to come back time and time again. In my experiences with Grapevine Kawasaki you just can't go wrong."
By: David Climax (town of),TX
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"Excellent customer service"
By: Marlon Grand Prairie,TX
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"I would like to thank the entire staff of Grapevine Kawasaki
My brother and I were on a mad hunt for a 2008 KX65 all day Wed. of last week. My 8 yr old step son Landon Johnson needed a bike to ride in the area qualifier (Loretta Lynne) at Cycle Ranch as his previous bike was not stock because of a suspension modification. We only had Wed. to get one because we were leaving for Floresville, TX the following morning and had to break in the new motor etc... We called around to every shop in DFW trying to get the service and the bike that was right for us. Nobody was able to provide the immediate assistance that we needed nor did they act like they gave a hoot about our situation. That was until we called Grapevine Kawasaki. Matt (our sales rep) answered the phone with enthusiasm and compassion for our situation. He made it happen along with the mechanic putting the bike together at the last minute not to mention the owner OK’ing the whole transaction. From the minute we walked in until we left with our new bike it was total enjoyment. Everybody from the other sales people, parts people, mechanics, and owner were just terrific. It is really nice to see that customer service is still important!
This all made such an impression on me and my brother that we will take our business exclusively to Grapevine Kawasaki from this day forward. My brother Russell Smith has bought 5 or 6 new motorcycle from a Yamaha dealership in the last 12 months and you guys made such an impression that he is selling his bikes in order to take his business to Grapevine Kawasaki. So all of that being said I hope you all give yourselves a big pat on the back as you all deserve it.
One more thing Landon took that Kawasaki down to Floresville, TX and qualified for the regional race in June at Freestone County MX park. He is also the points leader in a local series on a 2005 Suzuki RM 65 but will now be riding his Kawasaki in that series and hoisting the trophies over his KX65 with pride
I have attached a picture that is sure to fill you guys and Kawasaki with pride!
Thank You,
Craig Smith
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By: Craig Providence Village, TX,TX
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"Everything was smooth and I'm real happy!"
By: DAVID GRAPEVINE,TX
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"Everything was fine and the tires were less than expected."
By: JAMES ARLINGTON,TX
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"Everything was fine and the tires were less than expected."
By: JAMES ARLINGTON,TX
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"I was very satisfied with my service."
By: JOHN PLANO,TX
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"I was very satisfied with my service."
By: JOHN PLANO,TX
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"Excellent Staff...I am very pleased overall with Grapevine Kawasaki!! "
By: Mahmoud Flower Mound,TX
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"This is a great store!!!!!!!!!!!"
By: jennifer Sussex,WI
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DON'T MISS GKP'S SUPER SUMMER SALE! ALL VULCAN 500 & VULCAN 900 MODELS ARE ON CLEARANCE They won't last long so come in today and ride out today.
2009 Kawasaki Vulcan 500 $4.600 OUT THE DOOR!
2009 Kawasaki Vulcan 900 Classic $6,839 OUT THE DOOR!
2010 Kawasaki Vulcan 900 Custom $7,844 OUT THE DOOR!
2010 Kawasaki Vulcan 900 Classic $8,250 OUT THE DOOR!
2010 Kawasaki Vulcan 900 Classic LT $9,063 OUT THE DOOR!
