Here's what some of our customers have to say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
"As you can see I live in McKinney... It's been worth every drive. You go into this place and it doesn't feel like a dealership, it feels like a club house. Everyone is friendly and VERY helpful. Each time I have been there the owner has even drummed up conversation with me. He wasn't in the back with a big fat cigar, he was on the floor with the rest of his "team mates". Great job Grapvine Kawasaki, you have my business even though it's not convienient (to me). Thank you!!!"
By: Anonymous McKinney, TX
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"Shopped for three days and ended up at Grapevine on a saturday at 4:30, they stayed until 7pm to get my new concours sale completed!!
Mr. Happy"
By: Jeff Fort Worth, TX
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"Dealership is great and the sales staff is great. The KLX250SF fuel system from the factory is dangerous to say the least and the dead spots in the throttle and off idle acceleration is horrible at factory settings. I got that fixed now and the bike runs great, thanks to your service departments advice. "
By: Chris FTW, TX
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"Once again you guys have outdid yourself. I purchased replacement parts for my helmet (shield & baseplate) from Steven in Parts and he was very happy to discount to match internet prices. I always enjoy buying from the knowledgeble staff at the parts counter. Steven was very correct about my "base plate" being worn out on my helmet and the new one is great. thanks guys, roger."
By: Roger keller, TX
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"i had problem on my bike and one can work on my bike and i take my bike to GRAPEVINE KAWASAKI and they done the work for the bike and find the part to . i love the service the way i feel like king . thanks to the owner MS:BONNIE AND THE SERVICE MAN TAYLOR AND THE MECHANIC. THANK YOU SO MUCH FOR EVERY THING .
THEY ARE THE BEST OF THE BEST A+++++++++++++++++"
By: marco FLOWER MOUND, TX
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"I have been riding since 1995. I have owned many GoldWings, crotch rockets, cruisers, BMW's, Triumph, Yamahas, sport tourers and now I own a brand new 2009 Concours 14. This is the finest sport tourer made in my opinion. I enjoy it much more than the 2007 GoldWing I still own and ride. For two up riding the WING is King. For one up sport touring and riding to work this New Concours rocks. My gas mileage is and honest 42 to 43 MPG. For the horse power and performance you can not ask for more from any bike. This bike is smooth as glass at 100 MPH. I suggest a Throttlemiester throttle lock to give your wrist a break. I have never known a nicer bunch of people than these people who own and work at this dealership. If you are local stop and see these people, they will cut you a great deal and you will be happy with them. I am a long time big time Honda guy, this is my first Kawasaki and I think I made a great choice. The Concours is sport tourer bike of the year in some motor mags. If you are a sport touring person check this awesome bike out. Yes the heat from the motor on this 2009 is a bit warm but hey that is a small thing with me. I love this bike.
Thanks to my new friends at Grapevine Kawasaki I am now a very happy owner of the Connie 14"
By: Greg Irving, TX
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"Very good experience. The staff was very helpful. I will be back."
By: Anonymous Southlake, TX
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"This is by far the most sincere, friendly, helpful and trustworthy dealership i have ever had the pleasure of dealing with. The entire staff was pleasant, courteous and eager to help in any way. I purchased a pre owned vulcan 900 classic lt and could not be happier with the purchase. Dennis and his entire staff helped address all my questions and concerns as to what bike was the right choice for me and even helped with input from other 900 vulcan owners to make sure any questions and concerns i may have had were properly addressed. I very highly recommend Grapevine Kawasaki as THE go to dealership for all your needs. If your looking for a great deal and great service, go to Grapevine Kawasaki first and you won't need to go anywhere else."
By: Anonymous Arlington, TX
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"I've never had a better experience with a dealership than with Grapevine Kawasaki. Every time I take my motorcycle to get repairs/maintenence their service team always gets things done in a timely manner with emphasis on keeping me in the loop about what's going on. Tyler Horn and his team at Grapevine Kawasaki are amazing."
By: Logan Arlington, TX
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"The Service dept. was gracious to let me move my scheduled maintenance to an earlier date by two weeks time and they beat their eta on service time by half an hour, making my day a bit easier timewise. Thanks to a great owner and service manager for working hard to get me in an out with new tires, oil change and State Inspection, just in time for our 3rd Saturday ride."
By: Will Grand Prairie, TX
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"Bonnie and the whole crew at Grapevine Kawasaki are top notch. Thanks for everything y'all did for me. I love my machines!!"
By: Bill Coppell, TX
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"Steve in service really knows his stuff. The parts guys are great and I have NEVER had to take my bike back for a redo of service"
By: J Tyke Coppell, TX
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"Dennis and Bonnie were great. I purchased a 2003 Kaw Nomad and the entire experience was easy. My wife, who is a little afraid of bikes, was treated so well by Bonnie and their staff. By the time we left, my wife had her own helmet and boots and was looking forward to taking trips on our new bike. We were both made to feel as though we weren't just buying a great bike, we were becoming a part of a family. We're looking forward to our first group ride."
By: Ron Colleyville, TX
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"Outstanding service!!!! Steve, Bonnie, and the rest of the staff go above and beyond the call of duty!! From the very start, every experience has been wonderful and expectations have been exceeded! There is no doubt where I will go for service! "
By: Don Colleyville, TX
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By: R. Carl Ft. Worth, TX
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"My tires were way below list price anywhere else.Thats why I bought my helmet there too."
By: Anonymous Fort Worth, TX
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"All of my experiences with Grapevine Kaw have been great. Dennis and Bonnie are wonderful(Byou Bonnie breakfasts are super)! I have enjoyed getting to know them and the staff. They treat me special.
Tyke"
By: J Tyke Coppell, TX
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" I've always wanted a bike and finally while my husband was getting his, I made the decision to buy one myself. Bonnie, you were the biggest influence on me when it came to buying my bike, I knew after talking with you, that it really was cool for ladies to own their own and have a little fun too.
I bought a 2009 Vulcan 900 classic LT and after working with Nate on the first purchase it was a no brainer to go right back and talk to him about purchasing my bike. This has been the best decision of our lives, riding together as a couple has been so much fun, it allows us to not be Mom & Dad for a little while, and have a blast together. Bonnie has been wonderful, and after she came out with the Wed brunch for the ladies I was thrilled! Having the new selection for the ladies is exciting, and I'll keep comin back for more!
Every single person that works at Grapevine Kawasaki makes a person’s buying experience professional yet they give a personal touch at the same time, and I plan on buying all my future bikes from you guys! You make it obvious that you guys love what you do, and it radiates to your customers. Russell and I love all you guys, and tell everyone that you guys above any other place is the place to go! "
By: Angie Grand Prairie, TX
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"For the last 8 years I have wanted my OWN bike, September 2008 I walked in just looking around for ideas. 3 hours later I bought my OWN 2009 Vulcan 900 Classic. The best price, information, service, & and everything else. After looking at about 10 other dealerships in the Dalls/Ft. Worth area, Grapevine Kawasaki had everything I was looking for. Thanks to the whole crew, you are the best!!! GO NATE!!!!"
By: Ryan Justin, TX
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"I just bought a 2009 kawasaki ninja 250r from you.I want to say thanks to Larry,Bonnie,Nate,and the finance guy(sorry i forgot his name)and anybody else that helped me,including the guys at the parts counter(you know who you are).I would like to buy another sportbike in the future from you guys.Thank you ALL again and keep up the good work! -Wade Holt"
By: wade haltom city, TX
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By: Anonymous Grapevine, TX
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By: Anonymous
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"I have a 2007 Vulcan 900 Classic LT, which I purchased from Grapevine Kawasaki. This is my first bike and I bought it with the intention of taking a vacation to Colorado with friends. I was leaning towards the Nomad 1600 at first, because I just wasn't sure how the 900 would perform at higher altitude. The sales staff realized this was my first bike and felt the 900 would be a better choice at this time. They assured me it would perform just fine in the mountains. I just got back from that trip yesterday and the performance of the bike exceeded my expectations. It ran just as well at higher altitude (as high as 11,000 ft), as it does here in the DFW area. The exceleration and ability to maintain speed, on steep inclines, was awesome. I could not be happier with the bike, or Grapevine Kawasaki. I highly recommend both."
By: Jim Grapevine, TX
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"Lots of MC dealers are called Stealer Ships, Grapevine Kawasaki is NOT on of them! Everyone from the young lady at the front door to the techs in the shop are top shelf folks. Dennis and his wife Bonnie are just the best people to know and do business with. This is my first Kawasaki and every thing from buying it to riding it, could not be better. When you buy from this dealer you have made a good choice and made good friends."
By: Patrick NRH, TX
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"I have purchased one motorcylce and two ATV's from Grapevine Kawasaki and found the overall experience excellent on each occasion. Dennis and his staff are top notch; from Nate in Sales, Mike in Finance, Vern in Parts, and Stacy at Front Desk, the experience was enjoyable. I really enjoy the monthly rides too! First Class outfit all the way. "
By: Anonymous Grapevine, TX
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" I lived in Lewisville for 8 years and when I bought my first Kawasaki I just gave Grapevine Kawasaki a try.
I was well tended to,,, Dave and Vern in parts were awesome right from the start. They were always happy to answer any question I had, and never gave me a feeling of being pushed or hurried. They encouraged me to take my time, they never gave me the feeling that I was not worth their time and they never charged me extra to special order parts or gear for me. Most of all I always felt like they had been assisting me but I never left feeling like I had been "sold" or "up-sold". I found myself going to them for all my parts and gear.
Dean the service manager was excellent. I never felt like he was pushing services on me that I did not need. I never felt like the service I received was anything but great. When he told me the bike would be ready at a time/day, it was. Sometimes it was ready sooner. More than once when I had need of little things (oil changes, tire changes, chain lube/adjust, for example) he was able to get me in and taken care of even though he was facing a full schedule. As with the parts guys I never left felling like I had been a bother or taken too much of his time. He went out of his way to help me plan my service intervals & duties to help group them in ways to save me a bit of labor hours on the visit.
On the occasions I had to see and talk to Dennis, the owner, he to was always happy to say hello. He talked to me like I was an old friend from the first time I met him.
On the 3rd Saturday rides I was able to go on, I had a really great time. they go out far enough to have a really nice ride without making it an all day road trip. The rides don't cost anything to attend (you do pay for your own gas and lunch of course) and they even provide some breakfast munchies at the store before you leave.
I hated moving to Climax and having to be so far away. I liked going to Grapevine Kawasaki,,, I liked the friendly easy going atmosphere. I guess the best way to say it is that it really felt kind of home-ish.
The short of it is, if you are looking for a shop to try, a ride to get in on, and a group of people who will make you feel comfortable while you shop, look, or just hang out and say hello, those guys will keep you wanting to come back time and time again. In my experiences with Grapevine Kawasaki you just can't go wrong."
By: David Climax (town of), TX
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"Excellent customer service"
By: Marlon Grand Prairie, TX
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"I would like to thank the entire staff of Grapevine Kawasaki
My brother and I were on a mad hunt for a 2008 KX65 all day Wed. of last week. My 8 yr old step son Landon Johnson needed a bike to ride in the area qualifier (Loretta Lynne) at Cycle Ranch as his previous bike was not stock because of a suspension modification. We only had Wed. to get one because we were leaving for Floresville, TX the following morning and had to break in the new motor etc... We called around to every shop in DFW trying to get the service and the bike that was right for us. Nobody was able to provide the immediate assistance that we needed nor did they act like they gave a hoot about our situation. That was until we called Grapevine Kawasaki. Matt (our sales rep) answered the phone with enthusiasm and compassion for our situation. He made it happen along with the mechanic putting the bike together at the last minute not to mention the owner OK’ing the whole transaction. From the minute we walked in until we left with our new bike it was total enjoyment. Everybody from the other sales people, parts people, mechanics, and owner were just terrific. It is really nice to see that customer service is still important!
This all made such an impression on me and my brother that we will take our business exclusively to Grapevine Kawasaki from this day forward. My brother Russell Smith has bought 5 or 6 new motorcycle from a Yamaha dealership in the last 12 months and you guys made such an impression that he is selling his bikes in order to take his business to Grapevine Kawasaki. So all of that being said I hope you all give yourselves a big pat on the back as you all deserve it.
One more thing Landon took that Kawasaki down to Floresville, TX and qualified for the regional race in June at Freestone County MX park. He is also the points leader in a local series on a 2005 Suzuki RM 65 but will now be riding his Kawasaki in that series and hoisting the trophies over his KX65 with pride
I have attached a picture that is sure to fill you guys and Kawasaki with pride!
Thank You,
Craig Smith
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By: Craig Providence Village, TX, TX
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"Everything was smooth and I'm real happy!"
By: DAVID GRAPEVINE, TX
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"Everything was fine and the tires were less than expected."
By: JAMES ARLINGTON, TX
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"Everything was fine and the tires were less than expected."
By: JAMES ARLINGTON, TX
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"I was very satisfied with my service."
By: JOHN PLANO, TX
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"I was very satisfied with my service."
By: JOHN PLANO, TX
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"Excellent Staff...I am very pleased overall with Grapevine Kawasaki!! "
